Refund policy
Refund policy
Refund Policy
30-day returns
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a change-of-mind return, the product must be unused, in its original packaging and have its safety seal intact. You will also need your order number or other proof of purchase.
To request a return, email hello@furleysfootcare.com with your name, order number and contact details.
If your return is accepted, we will provide return instructions. Items returned without contacting us first may not be accepted.
Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service, as we cannot be responsible for items lost during return delivery.
Return address
Approved returns should be sent to:
Furleys Foot Care Limited
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Please contact us before sending anything to this address.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible at hello@furleysfootcare.com with your order number and, where possible, photographs of the issue.
If the product is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.
Nothing in this policy affects your statutory rights. Products must be of satisfactory quality, fit for purpose and as described.
Opened products and hygiene
For health and hygiene reasons, we cannot accept change-of-mind returns for sealed personal-care products once the safety seal has been broken.
This exclusion does not apply where a product is faulty, damaged, incorrectly supplied or not as described.
Sale items and gift cards
Sale items may be returned under the same conditions as full-price items.
Gift cards cannot normally be returned or exchanged for cash, except where required by law.
Exchanges
We do not currently offer direct exchanges. The quickest way to obtain a different item is to return the original product and place a new order.
Your statutory cancellation right
If you are a UK consumer purchasing online, you normally have the legal right to cancel your order within 14 days after receiving it, without giving a reason.
You must tell us within that 14-day period that you wish to cancel. You then have a further 14 days to return the goods.
Products must be handled only as much as reasonably necessary to inspect them. We may reduce a refund if the value of a product has been reduced because it has been handled beyond what would reasonably be permitted in a shop.
The statutory cancellation right may not apply to sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been broken.
Where the statutory cancellation right applies, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for express or premium delivery will not be refunded.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds will be issued to your original payment method. We will process the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may take additional time to credit the refund to your account.
If you have not received an approved refund after 15 business days, please contact hello@furleysfootcare.com.
Contact
For questions about returns or refunds, contact: